Frequently asked questions

Which price plan is cheapest?

It depends on total use and when electricity is used. Compare actual interval data using the OEB calculator.

Why did my bill rise when use fell?

Billing days, seasonal timing, fixed delivery charges, price changes, estimated readings, adjustments and rebates can all affect the total.

Is Global Adjustment an extra residential line?

For most Regulated Price Plan customers it is reflected within regulated electricity pricing rather than added as a separate household estimate.

Can this site change my plan?

No. Contact the local distributor and use its election process.